Privacy Policy
Last updated: October 9, 2026
Reach Vapes (āweā, āusā, āourā) respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it when you shop at our store or use our website, reachvapes.ca.
1. Who we are
Reach Vapes
400 Tecumseh Rd W, Windsor, ON N8X 1G5
Phone: 226-246-5888
2. Information we collect
When you place an order or create an account, we collect:
Your name, email address, and phone number
Billing and delivery/pickup details
Order history and product preferences
When you use our website, we automatically collect:
- Basic technical information such as your IP address, browser type, and pages visited (used to keep the site running and improve it)
Age verification: You must be 19 or older to purchase from us. We verify age through our website age gate and check photo ID at pickup or delivery. We do not knowingly collect information from anyone under 19.
Payments: Online payments are processed by our secure payment provider. We do not see or store your full credit or debit card number.
3. How we use your information
We use your information to:
Process, confirm, and fulfil your orders (including pickup and delivery)
Verify your age as required by law
Communicate with you about your order
Maintain your account (order tracking, faster checkout)
Send you marketing messages only if you opt in ā you can unsubscribe at any time
Meet our legal obligations under federal and Ontario law
We do not sell your personal information.
4. When we share your information
We share your information only with the service providers we need to run the store:
Our e-commerce platform and payment processor (to process orders and payments)
Delivery and shipping providers (to deliver your order)
- Authorities, when required by law (for example, in connection with age-verification or tobacco/vaping regulations)
5. Cookies
Our website uses cookies to keep the shopping cart working, remember your session, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect how the store works.
6. Data retention
We keep your order and account information for as long as your account is active and as required for tax, accounting, and legal purposes. ID documents shown at pickup are checked in person and are not kept digitally.
7. Your rights
Under Canada's privacy laws (including PIPEDA), you may:
Ask what personal information we hold about you
Ask us to correct inaccurate information
Withdraw consent for marketing communications at any time
Ask questions or raise concerns about how we handle your information
To exercise these rights or ask a question, contact us at reachvapesinc@gmail.com or 226-246-5888.
8. Changes to this policy
If we change this policy, we will post the updated version here with a new ālast updatedā date.